Carmina C.

Carmina C. is a Senior Technical Support Analyst at Unifiedpost Group since June 2018, specializing in second line support and incident management for fintech software applications. Responsibilities include working with multiple ticketing systems, monitoring tools for errors and performance issues, maintaining and creating technical documentation, and conducting Splunk searches. Carmina C. has experience in XML and JSON file analysis, investigating incidents, and ensuring timely resolution of high-priority tickets. Prior roles include Service Desk Analyst at HELLA and Front Desk Officer at Hotel Galaxy and Alba International S.R.L. Educational qualifications encompass a Bachelor's degree in Tehnologia informației from Universitatea din Oradea and certifications in Scrum Master and Software Testing from Școala informală de IT.