Lonnie Emmons

Lonnie Emmons is an experienced leader in customer engagement and training, currently serving as the Director of Customer Engagement at UniGroup since March 2020. Prior to this role, Lonnie managed customer care training and delivery at Spectrum and led leadership development and corporate training at Custom Communications, impacting over 1,000 employees across multiple locations. Lonnie's career includes significant positions at AT&T, where operations for 30 retail stores in Colorado were overseen as Director of Sales, and the establishment of the first inbound sales team at Charter Communications, enhancing sales and service capabilities. Lonnie holds a Bachelor's degree in Mass Communication/Media Studies from Southeast Missouri State University.