Billy Flinn is an experienced IT Service Manager and Service Delivery Manager with a strong background in incident management and service delivery. They have held various roles, including Incident Manager at ESP Global Services and Major Incident Specialist at Vodafone. Previously, Billy worked as a Major Incident and Problem Manager at The AA and a Customer Success Representative at Siemens Healthineers. Currently, they serve as the Customer Operations Service Delivery Manager at Unilever and hold the position of iOPS Lead Service Delivery Manager for Europe.
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