Denilson Santos

Denilson Santos is an accomplished professional with extensive experience in customer experience and supply chain management, primarily within the consumer goods sector. At Unilever, Denilson served as a Customer Experience Leader for the Foods Business Unit, where responsibilities included structuring the customer experience function, enhancing operational efficiency, and implementing decision-making tools such as Power BI. Previous roles at Unilever included leading customer service operations for key accounts and managing demand planning for significant product categories. Prior experience at Procter & Gamble involved leading market planning for beauty products, overseeing supply planning, and managing customer service processes. Denilson consistently achieved high service levels and operational efficiency throughout their career.