Rakesh Thakur is an experienced professional with a strong background in telephony, video, live streaming, and unified communications. As an Assistant Manager at Unilever since January 2017, Rakesh manages global voice and telephony solutions, focusing on Cisco IPT and various PBX systems. Prior to this role, Rakesh worked at Cisco from August 2012 to January 2017 as a Cloud Collaboration TAC, providing support for Cisco Spark Services and troubleshooting Cisco collaboration solutions. Rakesh's career began at Accenture, where responsibilities included managing motor vehicle accident claims as a Business Process Analyst from October 2006 to November 2010. Rakesh holds a Bachelor's degree in Political Science and Government from Bangalore University.