Located in the Green Mountains of central Vermont and first established in 1874, Union Mutual has been providing quality insurance products for over 140 years.

Operating through its extensive network of independent insurance agents, the Companies take great pride in focusing on outstanding service and treating others as we would like to be treated. The Companies'​ overall business philosophy and culture is one that strives to treat all of our business partners, be they policyholders, agents or vendors, with the highest level of fairness, integrity and respect.

The Union Mutual of Vermont Companies is comprised of three insurance companies and one special purpose finance company. All are rated "A" (Excellent) with Stable Outlook by AM Best.

- The Union Mutual Fire Insurance Company was organized in 1874 in Montpelier, Vermont. As a mutual company, it has no shareholders and is "owned"​ by its policyholders. It is licensed to sell its insurance products in the states of Vermont, New Hampshire, Maine, Connecticut, Massachusetts, Rhode Island and New York.

- New England Guaranty Insurance Company, Inc. (NEG) is a wholly-owned subsidiary of Union Mutual and is licensed to sell insurance products in Vermont, New Hampshire, Maine, Massachusetts and New York.

- Community Mutual Insurance Company (CMIC) is a wholly-owned subsidiary of Union Mutual. CMIC is a non-assessable advance premium co-operative insurance company licensed to sell insurance products in New York.

- Union Guaranty Financial Services LLC is a wholly-owned specialty purpose finance subsidiary of Union Mutual.

Insurance

Union Mutual

Union Mutual's headquarters in Montpelier, VT, United States

Lisa L. Keysar

Alexis Burrall

Jennifer Galfetti

The Claims Management Team at Union Mutual is dedicated to efficiently handling and processing insurance claims for policyholders across various products, including casualty and property insurance. This team works collaboratively to assess claims, investigate details, and ensure timely resolutions while maintaining exceptional customer service and adherence to company values of fairness and integrity. Through their expertise, they aim to support policyholders during challenging times and ensure a smooth claims experience.

Claims Management Team

The Technology Development Team at Union Mutual is responsible for designing, developing, and maintaining the software infrastructure that supports the company's insurance products and services. This team works collaboratively to enhance operational efficiency through innovative technology solutions, ensuring seamless interactions for policyholders and agents alike. Their expertise spans software architecture, development, and IT support, enabling Union Mutual to maintain its commitment to outstanding service and integrity.

Technology Development Team

The Finance and Analysis Team at Union Mutual plays a crucial role in managing the company's financial health and strategic planning. They analyze financial data, assist in budgeting, and evaluate product profitability to support informed decision-making. This team collaborates with various departments to drive financial performance, ensure compliance, and ultimately enhance the company’s commitment to outstanding service and integrity.

Finance and Analysis Team

The Marketing Team at Union Mutual is dedicated to promoting the company’s diverse range of insurance products and enhancing brand visibility across its service areas. This team crafts targeted marketing strategies, develops engaging content for various channels, and collaborates with independent agents to communicate the value of Union Mutual's exceptional service and commitment to integrity. By leveraging market insights and customer feedback, the team aims to foster strong relationships with policyholders and drive business growth.

Marketing Team

The Leadership Team at Union Mutual is responsible for setting the strategic direction and operational oversight of the company. This team, comprised of key executives including the CEO, CFO, and heads of Claims and IT Security, collaborates to ensure financial stability, enhance customer service, and maintain high standards of integrity and fairness in all business practices. They also drive innovation and efficiency across the organization to support the company's mission of providing quality insurance products while fostering strong relationships with policyholders and agents.

Leadership Team

The Underwriting Team at Union Mutual plays a crucial role in assessing risk and determining the terms of insurance policies offered to clients. They evaluate applications, analyze data, and collaborate closely with agents to ensure that coverage is both adequate and profitable. The team is committed to upholding the company's values of fairness and integrity while maintaining rigorous standards in risk management and policy issuance.

Union Mutual

Org chart

Teams

Claims Management Team

Technology Development Team

Finance and Analysis Team

Marketing Team

Leadership Team

Underwriting Team

Offices

Union Mutual

Org chart

Teams

Claims Management Team

Technology Development Team

Finance and Analysis Team

Marketing Team

Leadership Team

Underwriting Team

Offices

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