Achal Garg

Achal Garg is a skilled Technical Program Manager with extensive experience in delivering CCaaS products at Uniphore since May 2022. Previously, Achal held roles at Airtel from September 2019 to April 2022, where responsibilities included managing the transition from a third-party CXM platform, overseeing industry-leading products, customizing solutions for diverse business lines, and optimizing business processes through project management. Earlier experience includes serving as an Associate Project Manager at WHISHWORKS, leading integration projects in the automotive, retail, and BFSI sectors, and working as an Assistant Manager at HSBC, managing IT payments and transaction projects. Achal started a career as a Software Engineer at Cybage Software Pvt Ltd, focusing on .NET technologies for Microsoft US. Educational qualifications include an MBA in Information Technology from the Institute of Management Technology, a PG Diploma in Advanced Computing from C-DAC, and a Bachelor of Technology in Computer Science from Manav Rachna College of Engineering.