Brianna Shavers

BriAnna Shavers is an AI Practitioner at Uniphore, responsible for leading the development of chatbots and IVR systems and collaborating with clients to define project scope and design conversational flows. Prior experience includes roles as a Customer Service Representative for the U.S. Small Business Administration and Bank of America, where BriAnna supported small business owners and credit card holders, respectively. BriAnna's background also includes positions in customer management, recruitment, and administrative support at various organizations, alongside a Bachelor of Science in Psychology from Missouri Southern State University.