Crystal E. Ward is a Senior Vice President at Citi in the Nonprofit Financial Services Group. Crystal has worked in financial services for almost 15 years specializing in credit underwriting and client management primarily for the Not For Profit Sector. Prior to her current role at Citi, Crystal worked for JPMorgan Chase as a Vice President in the Government and Not For Profit Banking Group and managed a portfolio consisting of large Not For Profit Organizations in New York, New Jersey and Washington, DC. In addition to her professional career, Crystal enjoys serving her community and was instrumental in organizing the Operation Backpack and Blessing In A Backpack volunteer initiative which provided school supplies for homeless children in NYC and weekend meals for urban youth. She has travelled internationally as a volunteer to build schools in Malawi, Africa and served as a medical missionary in Haiti after the after the earthquake in 2010. In addition to UPS, Crystal serves as a board member and finance committee member for the Aids Service Center of NYC. Crystal holds a Master’s Degree in Public Administration and a Bachelor of Business Administration in Finance from CUNY Baruch, Zicklin School of Business. She is also a National Urban Fellow.