Christopher Schmidt is currently the Director of Service Transformation for Contact Centers at United Airlines, a position held since 2022. Prior to this role, Schmidt accumulated extensive experience at United Airlines, serving in various positions including Senior Program Manager IT and Product Manager for eCommerce from 2015 to 2018. Earlier, Schmidt worked as a Trade Support Specialist at Kraft Foods in 2010-2011. Schmidt is pursuing a Bachelor's Degree in Marketing at the University of Illinois at Chicago.
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