Colleen M.

Colleen M. is a seasoned professional with extensive experience in quality assurance and customer experience management. Currently serving as the Contact Center Service Delivery Quality and Training professional at United Airlines since April 2022, Colleen has previously held significant roles at Weber Inc. as Quality Assurance Manager in Consumer Care, and at Expedia Group as Global Customer Experience Quality Manager. Colleen's tenure at Orbitz Worldwide encompassed both Quality and Training Program Management and Global Customer Experience Quality Analyst positions, where Colleen led quality programs and developed training curricula. Starting a career at United Airlines, Colleen managed corporate channel contract administration and quality control of incentive agreements. With a deep understanding of quality data management, process analysis, and training development, Colleen contributes to enhancing customer satisfaction and achieving organizational goals.