Sanjay Nair

Sanjay Nair is a seasoned executive with extensive experience in data, machine learning product engineering, and business analytics at United Airlines since July 2012, serving as Managing Director across multiple sectors, including Digital Technology and Marketing. Previously, Nair held leadership roles at MileagePlus from February 2008 to July 2012, overseeing marketing innovation and CRM technology for one of the largest loyalty marketing programs globally. Nair's career at United Airlines began in December 1994, progressing through various management positions that focused on customer experience, operational strategy, and innovative solutions to enhance service quality. Educational qualifications include an M.B.A. from Northwestern University's Kellogg School of Management and an M.S. in Operations Research from North Carolina State University.