Olusegun Omoloye

Olusegun Omoloye, CCEP, is an experienced professional in customer experience management, currently serving as the Group Head of Customer Experience at United Capital Plc since May 2024 and as the Head of Customer Experience at UCEE since November 2023. With a strong background in overseeing customer service operations, Olusegun has previously held leadership roles at 9PSB and Wema Bank Plc, where responsibilities included managing contact center activities, implementing customer experience frameworks, and ensuring compliance with service standards. Olusegun began career in customer service at Skye Bank Plc, advancing through various positions that honed skills in managing customer interactions and team performance. Educational qualifications encompass a B.Sc. in Zoology from Bowen University, complemented by executive programs at Emeritus and MIT Sloan School of Management.