Laura McCabe

Laura McCabe is a seasoned customer service professional currently serving as a Government Business Operations Customer Service Representative at United Concordia Dental since June 2021, where responsibilities include mentoring new hires and supporting military families. Prior to this role, Laura worked as an Associate Customer Service Representative in the same company and received a nomination for the Workplace Engagement Committee. Laura's experience also includes serving as a Loan Counselor/Customer Service Representative at PHEAA, specializing in income-driven repayment plans and public service loan forgiveness. Educational qualifications feature a Bachelor of Science in Marketing Management from Virginia Tech and ongoing pursuit of a Master of Business Administration with a concentration in Health Care Administration at Elizabethtown College. Additionally, Laura has participated in a summer study abroad program at Télécom SudParis.