Alejandro Mercado Neave

Alejandro Mercado Neave has a strong background in ICT infrastructure and project management. Alejandro spent over 10 years working for the United Nations, starting as a UNIX Administrator in 2002 and later becoming an IT Systems Officer. In these roles, they were responsible for the design, development, and implementation of infrastructure projects, ensuring that service levels were achieved using appropriate technologies. Alejandro also played a key role in the United Nations Joint Staff Pension Fund as Chief of ICT Infrastructure, where they planned and directed major projects related to ICT infrastructure using project management methodologies such as PRINCE2. Alejandro developed and implemented ICT infrastructure standards and guidelines, managed contractual services, and contributed to the definition and implementation of ICT policies. Prior to their work at the United Nations, Alejandro worked as a UNIX Manager and UNIX Administrator at the Instituto Tecnologico y de Estudios Superiores de Monterrey.

Alejandro Mercado Neave completed their Bachelor of Science (B.S.) degree in Electronic Engineering Systems at Tecnológico de Monterrey from 1994 to 2000. Details about their further education are not provided. In terms of certifications, Alejandro has obtained several qualifications in IT service management and governance. These include ISO 20000 Lead Implementer - IT Service Certification from BSI in March 2021, ISO/IEC 20000 Practitioner from APMG International in November 2016, ISO/IEC 20000 Foundation from APM Group in February 2016, ITIL Intermediate Qualification: Service Offerings & Agreements from APM Group in September 2014, COBIT5 Foundation from APM Group in January 2014, ITIL Intermediate Qualification: Service Strategy from APM Group in June 2013, PRINCE2 Foundation from APM Group in June 2013, and ITIL Foundation from APM Group in June 2012.