Laura N.

Laura N. is a seasoned professional in the banking and finance sector, currently serving as the National Credit Control Retail Head at UOB since May 2023. Prior to this role, Laura held various leadership positions, including Assurance Dept Head at Commonwealth Bank and Product Advice & Control at HSBC Retail Banking and Wealth Management. Laura has extensive experience in business support, process improvement, and customer delivery, having worked at PermataBank in multiple capacities such as Head of Business Support and OpEx Leader. Earlier career highlights include roles at the Royal Bank of Scotland and ABN AMRO Bank N.V., where Laura contributed to client migration and customer loyalty initiatives. Laura's educational background includes two Master's degrees in Logistics Management and Commerce from the University of Sydney, as well as a Bachelor's degree in Business with Distinction from the University of Technology Sydney.