Leonardo Ferrazzo Fortes

Leonardo Ferrazzo Fortes is an experienced professional in sales and marketing, currently serving as the Sales & Marketing Manager for Brazil at United Parks & Resorts since January 2022. In this role, responsibilities include developing and executing strategies for sales, marketing, and media initiatives, alongside managing campaigns and events. Prior experience includes General Manager at Matcher Brasil, where strategic communication and financial planning were key duties, and Customer Experience Leader at Mercado Livre, focusing on process improvement and team development. Leonardo also held various positions at LATAM Airlines and American Airlines, gaining extensive expertise in quality management and customer service. Educational qualifications include a Bachelor's degree in Leisure and Tourism from USP and an MBA in Business Administration from FIA, complemented by executive management training in Strategic Management and International Marketing from the University of La Verne.