Shannon Forst

Shannon Forst is a seasoned professional with extensive experience in customer service training and management, currently serving as the Customer Solutions Training Manager at Univar Solutions since March 2019. Prior roles include Customer Solutions Trainer at Nexeo Solutions and Customer Service Supervisor at Solenis, where responsibilities spanned from redesigning training materials and managing direct reports to addressing team performance metrics. Shannon has a solid background in coaching, onboarding processes, and the implementation of training programs, alongside significant experience in the customer service sector dating back to roles at Ashland and Regal Entertainment Group. Educational achievements include a Master's degree in Instructional Design & Learning Technology and a Bachelor's degree in Human Resources Management from Franklin University.