Lauren Bourque

Lauren Bourque currently serves as Assistant Manager of Experience and Site Merchandising at Universal Music Group, a position held since March 2020, where responsibilities include creating initiatives for an enhanced online shopping experience through customer feedback, data analysis, and UX research. Previously, Lauren held the role of Coordinator in the same department and started as a Customer Service Representative, focusing on customer issue analysis and social media management. Earlier experience includes a brief tenure as Executive Assistant at American Eagle Paper Company, managing administrative tasks and acting as a liaison between customers and sales representatives. Lauren holds a Certificate in User Design, User Experience from Cornell University and a Bachelor of Arts in Communication and Media Studies from Saint Joseph's University.