Universal Service Administrative Co. (USAC)
Elfren Castro is the Senior Manager of Contributor Operations - Finance at Universal Service Administrative Co. (USAC) since July 2022. Prior to their current role, Elfren has held positions such as Director - Service Operations - Technology Expense Management at Calero-MDSL, Program Manager - VTM - Implementation and Onboarding at Vodafone, and Director - Audit Operations - Telecom Cost Savings/Recovery at Tangoe. With extensive experience in the telecommunications industry, Elfren also has previous experience at Verizon Communications in various customer service and call center roles. Elfren holds a BS in Management Science from Kean University and an MS in Telecommunications Management from Stevens Institute of Technology.
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Universal Service Administrative Co. (USAC)
The Universal Service Administrative Company (USAC) is dedicated to achieving universal service. This important principle suggests that everyone in the United States deserves accessible, affordable, and pervasive high-speed connectivity. By administering and protecting the integrity of universal service, USAC helps communities across the country to stay connected, schools to better educate, libraries to better serve the public, and health care providers to reach more patients. Universal Service Programs With the guidance of policy created by the FCC, we collect and deliver funding through four programs focused on places where broadband and connectivity needs are critical. These programs serve people in rural, underserved, and difficult-to-reach areas: Schools and Libraries (E-rate), Rural Health Care, Lifeline, and High Cost. Our Culture At USAC, we value integrity, quality, accountability, and innovation. Our open-door policy promotes a collaborative culture. Our diverse and dedicated professionals are brimming with ideas and consistently discovering new ways to meet the needs of our stakeholders. Together, we achieve innovative outcomes. Company Benefits USAC is committed to offering eligible employees competitive benefits and work-life flexibility to meet their financial, health, developmental, and future needs. Our benefits package includes the following: • generous 401(k) contribution • medical, dental, vision, life, and disability insurance • prescription benefits • flexible spending accounts • tuition and training reimbursement • commuter and parking benefits • a flexible work schedule • paid holidays, vacation, and sick leave • pet insurance