Nicholas Nelbach

Nicholas Nelbach is an experienced IT professional with a career spanning over two decades, predominantly at Universal Service Administrative Co. (USAC) since November 2013, where Nicholas has advanced from Service Desk Technician to System Operations Manager, emphasizing strategic IT planning and project management. Significant achievements include transitioning the entire user base to a remote working environment in less than one month. Prior experience includes roles at LDiscovery as an Electronic Discovery Consultant, supporting legal teams with electronic data discovery services, and earlier positions in education as a substitute teacher and customer service in the hospitality industry, alongside military service as a Signals Intelligence Analyst and Satellite Systems Engineer in the US Army. Educational background includes a high school diploma from West Springfield High School and further studies at American Business & Technology University.