Raquel Leigh Richards

Raquel Richards is a seasoned professional with extensive experience in program management and operations across various sectors. Currently serving as the General Operations Program Manager for the Lifeline and Affordable Connectivity Programs at Universal Service Administrative Co. (USAC) since October 2020, Raquel has successfully developed a team to support over 22 million consumers and 2000 companies nationwide. Prior experience includes roles at Bank of America and Bank of the West, where Raquel managed complex regulatory programs and improved talent management practices. As a self-employed Professional Wedding Event Planner at Glitter and Glow Events, LLC, Raquel demonstrated exceptional customer-centric event planning skills. Educationally, Raquel holds a Bachelor of Science in Business Administration from West Chester University of Pennsylvania.