Melvin Dsouza

Melvin Dsouza currently serves as the Head of Customer Experience | Contact Centre & Grievance at Universal Sompo General Insurance Co. Ltd. since November 2023. Prior to this role, Melvin held multiple positions at Aditya Birla Health Insurance Company Limited, including Customer Service Lead and Deputy Chief Manager from December 2021 to November 2023. Melvin's career in the insurance sector began at Aditya Birla Sun Life Insurance, where the role of Senior Manager was held from February 2020 to December 2021. Earlier roles included Manager and Team Leader positions at Future Generali India Insurance Company Limited (April 2016 - February 2020), Team Leader and Senior Executive at Serco (January 2014 - March 2016), and Senior Associate and Associate at JLT Australia (April 2012 - December 2013). Melvin started in the industry as an Associate at WNS Global Services in 2011. Educational qualifications include a GNIIT in Software Engineering from NIIT (2007 - 2011) and a Bachelor of Commerce degree with a focus on Computer Programming from St Andrews - Bandra (2008 - 2010).