Valerie Hernandez

Valerie Hernandez is a dedicated customer service professional with extensive experience in guest relations and marketing. Currently serving as a Guest Services Associate at Universal Studios Hollywood, Valerie enhances the guest experience by providing excellent customer support and addressing inquiries. Previous roles include Guest Relations Associate and Main Entry Admissions Host, where leadership and administrative skills were honed while managing team dynamics. Valerie gained marketing experience as a Sales and Marketing Segment Experience Intern at NBCUniversal, focusing on audience engagement and promotional strategy development. Additionally, during an internship with Next Step Talent, Valerie cultivated social media marketing skills by executing campaigns and analyzing market growth. Valerie holds a Bachelor's degree in Business Administration and Management from Biola University and previously studied at the University of Roehampton.