Jennifer Mays is currently the Director and Operations Manager at the University of California-System Administration Central Office. Jennifer has been in this role since June of 2019. Prior to their current position, they worked for Wells Fargo from June 2003 to June 2019. During their time at Wells Fargo, they served as the Loan Administration Manager and AVP. In this role, they were responsible for managing the daily workflow and efficient productivity of the Commercial Mortgage Servicing Tax Escrow Department. This department had a $508 billion portfolio. Jennifer was also responsible for ensuring that the workflow was processed within established Service Level Agreements, servicing standards and regulatory requirements. In addition to these responsibilities, Jennifer also managed a team of 6 that handled a complex portfolio of CMBS and WFMC loans and tax agencies. The team's responsibilities included the timely and accurate payment of escrowed property taxes, ensuring that non-escrowed property taxes were being paid timely, performing tax/insurance escrow analysis and ensuring that the system of record reflected recent and accurate data. Jennifer also conducted quality controls to ensure that procedures were being followed and provided responses to internal and external audit inquiries. Jennifer was also responsible for identifying and mitigating risk as well as implementing procedural improvements and modifications. Furthermore, Jennifer analyzed management reports as well as prepared operational, risk and regulatory reporting. Jennifer also created training material and conducted training for domestic and offshore teams. In their role at Wells Fargo, Jennifer was also responsible for handling escalated matters and clarifications needed
Jennifer Mays has a Bachelor's degree in Business Administration and Management, General from Saint Mary's College of California.
Their manager is Nathan Brostrom, EVP & CFO. Jennifer Mays works with David Alcocer - AVP, Budget Analysis & Planning, Meghan Gutekunst - Director, Capital Markets Finance, and Barbara Cevallos - AVP & Systemwide Controller.
Current role