University of Dayton
Anthony Rodriguez, Jr. is an IT Service Delivery Manager at HCL Technologies since September 2022, with extensive experience in IT service management at the University of Dayton since May 2011. As the Assistant Director of the IT Service Center, Anthony leads a team of over 50 technicians, overseeing daily operations, ticket reviews, and compliance with service level agreements. Previous roles include Team Lead and IT Service Center Supervisor, where responsibilities encompassed troubleshooting, process documentation, collaboration with IT teams, and management of service desk operations. Anthony's career began as an IT Service Center Specialist, providing technical support and overseeing student employees, contributing to a significant improvement in service efficiency. Anthony holds a degree from the University of Dayton.
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University of Dayton
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The University of Dayton is a top-tier Catholic research university with academic offerings from the undergraduate to the doctoral levels. We are a diverse community committed, in the Marianist tradition, to educating the whole person and linking learning and scholarship with leadership and service.