Manoj A.

Manoj A. is currently a Faculty member in the Computer & Information Systems department at the University of Detroit Mercy since June 2024. Prior to this role, Manoj served as an Assistant Manager for CRM, IT Applications & Data Management at Southeast Michigan Community Alliance from June 2023 to December 2024, and as a Senior Customer Success Manager at SupportLogic from January 2022 to June 2023, where Manoj contributed to integrating AI and DeepML into customer support solutions. Manoj also held positions as a Graduate Research and Teaching Assistant at the University of Detroit Mercy and as a Principal Solutions Engineer at Freshworks, focusing on customer success within enterprise clients. Earlier experience includes working as a Customer Solutions Engineer at Cloud4C Services and as an Executive in Enterprise Technical Account Management at Zoho Corporation. Manoj holds a Bachelor of Technology in Electrical and Electronics Engineering from Jawaharlal Nehru Technological University and a Master's in Computer & Information Systems from the University of Detroit Mercy, specializing in Software Management and Data Science.