Josh Nachman

Josh Nachman is a seasoned IT professional with extensive experience in technical support and service management. As the Technology Solutions Partner Manager at the University of Idaho since January 2024, Josh previously served as a Service Desk Integrator at the US Railroad Retirement Board, where responsibilities included troubleshooting escalated inquiries and managing ticket processing. Additional notable roles include Asset Management Consultant at Follett, IT Helpdesk Manager at Road Ranger, and Customer Support Manager at Anju Software. With a strong background in managing support teams and enhancing customer experience, Josh holds a Bachelor's degree in Television and Radio Production from the University of Illinois Chicago and an Associate degree in Applied Science from Northwestern College. Josh is certified in ITIL and CSSGB.