Ileana Abney

Ileana Abney is an accomplished customer service professional with extensive experience in the financial and security sectors. Currently serving as a Customer Service Representative at the University of Kentucky Federal Credit Union since May 2022, Ileana previously held the position of Contact Center Specialist at Members Heritage Credit Union and had a notable tenure at Bates Security as a Service Dispatcher Supervisor and Service Dispatcher, where effective team management and client relations resulted in high customer satisfaction ratings. Prior roles include administrative support at The Planit Group, student management at Aramark, and a front desk receptionist position at Lighthouse Family Care. Ileana holds a Bachelor's degree in Business Administration and Management from Florida State University.