Kristen Kilgannon

Kristen Kilgannon has extensive experience in clinical operations and utilization management, currently serving as a Coordinator in Utilization Management III at CareFirst BlueCross BlueShield since October 2020. In conjunction with this role, Kristen is also a Clinical Operations Coordinator at Carefirst of Maryland, Inc. and at the University of Maryland Medical System Health Plans, both positions held since October 2020 and September 2016, respectively. Prior to these roles, Kristen worked as a Case Manager at American Substance Abuse Professionals from May 2012 to September 2016. Kristen holds a Bachelor's degree in Criminal Justice and Psychology from Lycoming College, obtained in 2011, and graduated from Mercy High School.