University of Michigan Health-West
Crystal Gaylord is a highly experienced healthcare professional currently serving as the Quality Assurance Manager at WEP Clinical since 2022. Prior to this role, Crystal held various management positions at the University of Michigan Health-West from 2011 to 2022, including Operating Room and CPD Manager, where responsibilities included overseeing a level II Trauma Center with more than 100 direct reports and managing a substantial operating budget. Additional roles at the University included Manager of Nursing Administration and Magnet Program Director, Quality and Safety Nurse Specialist in the Emergency Department, Clinical Coordinator for the Post-Anesthesia Care Unit, and Registered Nurse in both Intensive Care and Progressive Care Units. Crystal started the healthcare career as a Surgical Technician at Detroit Medical Center and Mecosta County Medical Center, also serving in the Emergency Department. Educational qualifications include a Master of Science in Nursing and a Master's degree in Healthcare Administration from the University of Phoenix, as well as a Bachelor's of Science in Nursing from Madonna University.
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University of Michigan Health-West
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We are now University of Michigan Health-West. Our name has changed. During this transition period, you may see either University of Michigan Health-West OR Metro Health- University of Michigan Health on patient communications and billing statements. University of Michigan Health-West is an integrated healthcare system offering expert, award-winning care that’s accessible and convenient with a personal touch. It includes University of Michigan Health-West Hospital, a 208-bed general acute-care osteopathic teaching hospital located in Wyoming, Michigan, 12 neighborhood physician offices located throughout West Michigan, nationally-recognized heart & vascular services, a wide range of award-winning inpatient and outpatient specialty services, a cancer center developed in partnership with the University of Michigan department of radiation oncology, a wellness and community education program, plus joint ventures with other healthcare providers, a medical education program and more. University of Michigan Health-West’s work is supported by the University of Michigan Health-West Hospital Foundation, a charitable organization dedicated to improving the health and well-being of the West Michigan community through philanthropy. At University of Michigan Health-West, we are passionate about how you experience health care. Learn more about our passion for your health and why we believe it leads to better health care.