Heather Hopson is an experienced customer service professional with a career spanning over two decades. Currently serving as the Customer Service Team Lead at AdvaCare Systems since September 2014, Heather has a proven track record in mentoring and training team members, as well as handling escalated client issues. Prior roles include various positions at AdvaCare, Aurico, Express Employment Professionals, Allstate, Little City Foundation, IPA, and Renaissance Faire, showcasing skills in customer service, training development, and process support. Educational credentials include a Master's degree in Industrial/Organizational Psychology and a Bachelor's degree in Psychology from Roosevelt University, along with an Associate degree in Psychology and Philosophy from Harper College.
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