Michael Brown

Michael Brown is an experienced leader in customer service and operations management with a strong background in directing teams and improving customer experiences. Currently serving as the Director of Customer Experience at Unlimited Service Group since April 2024, Michael previously held the same title at General Parts Group from June 2016 to April 2024, where responsibilities included overseeing service coordinators and enhancing performance through KPI monitoring. Michael's prior experience includes roles as a Customer Service Manager and Key Account Manager, as well as a Regional Facilities Manager at Noodles & Company, where comprehensive facility management and operational support were key responsibilities. Michael began a career in the restaurant industry with roles at Qdoba Mexican Grill, culminating as General Manager. Educational background includes an Associate of Applied Science degree in Business and Criminal Justice from Arapahoe Community College.