Derek Mihalicz

Derek Mihalicz has a diverse work experience spanning over several years. Derek began their career at TELUS in 2003 as a Store Manager, where they gained valuable experience in managing store operations. In 2006, they transitioned to TD as a Personal Banker before moving on to EPIC Information Solutions in 2007. At EPIC, Derek quickly advanced to the role of Sales Coordinator/Outside Sales Representative, where they successfully managed multi-million dollar IT infrastructure contracts and led a team, implementing standardized processes and driving revenue growth.

Derek joined BBDO Toronto in 2010 as a Project Assistant, supporting the development and implementation of daily updates to Gillette's website. Derek also created a training manual and provided support in rolling out regional versions of the website. Later that year, they moved to Torstar Digital as a Team Lead, Member Experience, where they led and mentored the customer service team across various properties.

In 2013, Derek joined Metroland Media Group as the Manager, Customer Service, overseeing the customer service team for Metroland Digital's properties, including WagJag. Derek later took on the role of Business Manager, Simpofly, where they managed and mentored a team until 2016.

Most recently, Derek served as the Head of Customer Experience at Unyte Health Inc. starting in 2017. Derek'sresponsibilities included teaching mindfulness and meditation using biofeedback hardware, guided meditations, and games.

Throughout their career, Derek has demonstrated strong leadership skills, customer service expertise, and the ability to drive innovation and improve efficiency.

Derek Mihalicz's education history starts in 2002 when they enrolled at the Academy of Broadcasting Corporation. Derek pursued a Diploma in Radio and Television Broadcasting at this institution. In 2005, Derek attended the Mid-Ocean School of Media Arts, where they obtained a Certificate in Recording Arts. Later, in 2012, they attended the Travel Industry Council of Ontario (TICO) to earn a Certificate in Supervisor/Manager. The end years for these educational pursuits are not specified.