Carolina Pico

Carolina Pico is an experienced professional with a strong background in customer success and business management, currently serving as a Customer Success Manager at UOL - Universo Online since April 2009. In this role, Carolina oversees the customer journey for UOL HOST, focusing on partnership development, client retention strategies, and customer training. Previous positions include coordinating offline sales for digital products and serving as a Senior Business Executive, where Carolina implemented retention strategies to minimize churn. Carolina's earlier experience includes an internship at TecBan and a role as an Analyst at Casas Bahia, complemented by educational qualifications in Strategic Business Management and Marketing from FIA and Universidade Metodista de São Paulo, respectively.