Erik Burgos

Erik Burgos is an experienced IT Service Management professional currently serving as Manager of IT Service Management at Upbound Group, where responsibilities include managing projects and enhancements for ServiceNow, a centralized ticketing system and Configuration Management Database (CMDB). Previously, Erik held various roles at Rent-A-Center, including a decade-long tenure as Manager of IT Service Management, where significant contributions were made to supplier delivery management, vendor governance, and process improvements. Erik's early career included positions in technical support and media consulting, complemented by a B.S. in Mechanical Engineering from Southern Methodist University and a certificate in Fundamentals of Art from Art Instruction Schools.