Jacinta Njoki

Jacinta Njoki is a seasoned professional in the customer service and telesales sectors, currently serving as the Telesales Team Lead at Upesi Money Transfer Limited since July 2022. Prior experience includes roles as a Quality Assurance Analyst at Calltronix (K) Ltd. and as a Training and Quality Analyst Supervisor at Horizon Contact Centers Ltd., where responsibilities included overseeing quality analysts, proposing performance improvement solutions, and conducting agent training. Jacinta's career began in sales and customer service at Nairobi Business Ventures and Bata Group, emphasizing strong sales and customer care skills.