Ricardo Santoro

Ricardo Santoro is a skilled professional with extensive experience in product ownership, project management, and customer experience. Currently a Product Owner at upFlow.me, Ricardo leads the development of the New Talent HUB and manages backlog prioritization, user story writing, and stakeholder communication while utilizing tools such as Jira and Figma. Additionally, Ricardo serves as a Scrum Master, facilitating agile processes and ensuring team performance. As a lawyer at Ney Campos Advogados, Ricardo applies legal expertise, and previously managed customer experience at Safe e Araújo Advogados, focusing on client satisfaction. Prior experience includes ownership of Borba, Santoro e Pereira Advocacia, where Ricardo emphasized commercial law. Educated in law and legal research at Centro Universitário Newton Paiva, Ricardo combines legal proficiency with a strong focus on client journey and organizational processes.