Madi B. is a compliance professional with extensive experience in customer service and operational support roles. At Upgrade, Inc. since December 2016, Madi has served as Compliance Manager, Compliance Analyst, and Customer Support Representative, where responsibilities included authoring customer service procedures, developing training materials, and collaborating with product managers to enhance workflow tools. Prior experience includes Loan Representative at Lending Club, focusing on customer needs and loan conversion, and various leadership positions at Target, including Starbucks Senior Team Leader and Backroom Team Trainer/Flexible Fulfillment Captain, where Madi demonstrated strong coaching, organizational, and customer service skills. Madi holds a Bachelor’s Degree in Psychology from California State University-Sacramento and has completed studies at Diablo Valley College.
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