Omar Torresola is a seasoned product management professional with extensive experience leading teams and launching innovative AI products at Upgrade, Inc. as a Principal Product Manager. Notable achievements include reducing customer service costs by 65% through the implementation of chat and voice bots. Prior roles include Senior Technical Product Manager at Carvana, where Omar successfully deployed a mobile application for car inspections, achieving $5 million in annual savings, and Senior Product Manager at American Express, where Omar managed significant experiments to enhance global conversion rates. Additionally, as Director of Product Management at STChealth, Omar secured an $8 million contract through strategic product revitalization. With a Master of Business Administration in Accounting and Business Management and a background in communications and computer science, Omar possesses a strong technical and management foundation.
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