Pam Harmer, an Associate member of CIPD, currently serves as the Head of People & Hotels at Upham Inns since November 2020. With extensive experience in the hospitality and retail sectors, Pam's previous roles include various managerial positions at Welcome Break from 2010 to 2020, where Pam significantly contributed to the development and execution of apprenticeship programs and strategic people plans, enhancing training and compliance across multiple brands. Earlier experience includes roles at Mitchells & Butlers, where Pam managed HR business functions and training for various restaurant brands, overseeing significant openings and staff development. Pam also has a background as an NVQ Assessor and Assistant Manager, demonstrating a strong foundation in training, compliance, and operational management.
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