Rachel Francoeur

Rachel Francoeur is a professional with extensive experience in customer success and implementation within the technology and retail sectors. Currently serving as the Professional Services Team Lead at Upland Software, Rachel oversees operations while promoting cross-functional communication. Previous roles at Upland Software include Sr. Implementation Consultant and Senior Customer Success Manager. Prior to this, Rachel held various positions at InGenius Software, Staples, and American Eagle Outfitters, demonstrating a strong ability in operational excellence, customer onboarding, and team leadership. Rachel's educational background includes a Bachelor of Arts in Psychology and Linguistics from Carleton University.