Alena Niculae

Alena Niculae is an experienced professional with a strong background in customer service and project coordination. Currently serving as Customer Service Team Lead at UPM Specialty Papers since May 2019, Alena has successfully contributed to packaging business growth by fostering closer cooperation with customers and supporting commercial activities. Prior roles include Customer Service Specialist, Translation Officer, and Shop Assistant, where skills in order management, translation project coordination, and customer support were developed. Alena began their career as an Entertainer at BG Hotels, focusing on customer relations and problem-solving. Alena holds a Bachelor of Arts in Journalism from the University of Constantine the Philosopher, completed in 2013.