Alexus Jimson-Miller

Alexus Jimson-Miller is a customer support rep at Upper Hand. Prior to their current position, they worked as a product support consultant and client services coordinator. In their role as a customer support rep, they are responsible for providing assistance to customers with questions or concerns about Upper Hand products. In their previous role as a client services coordinator, they conducted one-on-one interviews with new clients to assess their needs and pair them with a counselor or nurse practitioner. Alexus also managed scheduling updates, billing and communication for clients and counselors through TherapyNotes EMR software. Additionally, they provided digital media support by creating graphics and writing content that was published 4x/week on Instagram and Facebook.

The team of Alexus Jimson-Miller, Customer Support Rep, is a customer-focused team that provides support and assistance to customers. The team members are Danielle Schlemmer, Gabrielle Vuyk, Ethan Grove, Heather Hunt, Shawn Burcham, Maddie Radcliff, Meg Loney, Alexus Jimson-Miller, Josh Williams, Keely McGrath, and Ben Sharpe.