Dorothy Thacher

Dorothy Thacher is an enterprising leader and change agent currently serving as the Director of Strategy Customer Care at UPS, where they lead global customer service initiatives, integrating digital and AI technologies into operations. Previously, they held various roles at UPS, including Investigations and Claims Director and Global Vendor Management Director, achieving significant operational improvements and cost savings. Dorothy's earlier experience includes internships and roles at companies like NPR, Aegon, and Actors Theatre of Louisville. They earned an MBA from Bellarmine University, complementing their diverse professional background with a solid educational foundation.