Marshall Sher

Marshall Sher is currently the Customer Care Process Director at UPS, where they provide strategic direction for global process management and modernize legacy technology. They previously served as a Global Customer Experience Senior Manager at UPS, leading customer experience initiatives across 18 countries. Earlier in their career, Marshall worked as an Admissions Counselor at the University of Pittsburgh while earning an MBA, and held leadership roles including President of Pitt Pathfinders. Marshall also gained experience as a ValuMetrix Services Consulting Intern at Johnson & Johnson, contributing to Six-Sigma process improvements. They earned a Bachelor of Science in Business Administration with a focus on Marketing and an MBA from the University of Pittsburgh.