Janaka Pinto is an experienced IT professional currently serving as an Associate System Support Engineer at Inbay since July 2020, providing helpdesk support for a Canadian firm. Prior to this position, Janaka worked as a NOC Analyst, delivering Level 02 helpdesk support as needed. Experience also includes roles as an IT Assistant at Hemas Hospitals Sri Lanka, an IT Technician at Micronet Global Service, and an Internship Trainee at Smart-IT, where responsibilities involved troubleshooting end-user issues and computer systems. Janaka holds a BTEC Level 5 Higher National Diploma in Computer Networking from Pearson, a Certificate in Graphic Design from BCI Campus, and is pursuing a Diploma in Hardware Engineering and Networking at BCI, complemented by a background in General Information Technology from De Mazenod College.
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Uptime
Uptime is the leading choice for MSPs across the globe looking to extend the services they offer to clients while simultaneously building recurring revenue. Our growing team is comprised of highly skilled support staff who are responsible for our established base of MSP partners, as well as thousands of users and devices globally. We have the resources, qualifications, and experience to take over the essential day-to-day operations required to keep your service levels high and your customers happy. You benefit from predictable costs and the ability to focus on delivering higher-value services to your customers. +44 (0) 203 435 6435