Serena Robins

Serena Robins is a seasoned professional with extensive experience in service delivery and operations management. Currently serving as a Service Delivery Manager at Uptime since January 2023, Serena also contributes to the family-run Sandhurst Rest Home as a Management Team Member. Prior experience includes significant roles at Hero IT Support, where Serena held positions such as Head of Business Operations, Office Manager, and Service Lead, along with an IT Technician role during the company's rebranding from Fitsystems Ltd. Earlier career endeavors include sales leadership at Carphone Warehouse, executive representation for Samsung, modeling for Hollister Co., and administrative support at Sanctuary Care Homes LTD. Serena holds qualifications from Brighton MET, Ratton, and Sussex Downs College Lewes.