Uptime
Serena Robins is a seasoned professional with extensive experience in service delivery and operations management. Currently serving as a Service Delivery Manager at Uptime since January 2023, Serena also contributes to the family-run Sandhurst Rest Home as a Management Team Member. Prior experience includes significant roles at Hero IT Support, where Serena held positions such as Head of Business Operations, Office Manager, and Service Lead, along with an IT Technician role during the company's rebranding from Fitsystems Ltd. Earlier career endeavors include sales leadership at Carphone Warehouse, executive representation for Samsung, modeling for Hollister Co., and administrative support at Sanctuary Care Homes LTD. Serena holds qualifications from Brighton MET, Ratton, and Sussex Downs College Lewes.
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Uptime
Uptime is the leading choice for MSPs across the globe looking to extend the services they offer to clients while simultaneously building recurring revenue. Our growing team is comprised of highly skilled support staff who are responsible for our established base of MSP partners, as well as thousands of users and devices globally. We have the resources, qualifications, and experience to take over the essential day-to-day operations required to keep your service levels high and your customers happy. You benefit from predictable costs and the ability to focus on delivering higher-value services to your customers. +44 (0) 203 435 6435