Amina Hegazy is an experienced IT professional with a background in support engineering, specializing in Microsoft 365 products and services. Amina worked at Concentrix from March 2020 to January 2022, serving as a Microsoft 365 Support Engineer, Microsoft 1 Premier Backup Subject Matter Expert, and Microsoft 1 Premier Support Engineer, where responsibilities included mentoring support professionals and providing high-level technical assistance to clients. Currently, Amina is employed as an MS Teams Support Engineer at Upwork since September 2023. Amina holds a Bachelor's degree in Accounting and Business/Management from Benha University, earned between 2014 and 2018.
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