Rossel G has extensive experience in administrative and customer service roles, beginning with QUALFON PHILIPPINES, INC. from December 2010 to December 2016, where responsibilities included CSR, back office support, and technical support. Following this, Rossel G worked at Teletech powered by Telstra from December 2016 to October 2019 in various capacities such as billing specialist, case manager, subject matter expert, and temporary supervisor. Subsequently, Rossel G continued as a billing specialist, case manager, and chat support agent at Telstra International (Aus) Limited from October 2019 to February 2021. Since May 2017, Rossel G has also been an Executive Virtual Assistant and Administrative Assistant on Upwork. Currently, Rossel G serves as Audio Production Manager for Smart On Hold - Messages On Hold, a position held since August 2021. Rossel G holds an Associate's degree in Hotel and Restaurant Management from the University of San Jose-Recoletos, earned in 2008.
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